Experiencing degraded service
Timeline · 1 update
- investigating Oct 12, 2026, 06:52 PM UTC
The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.
Swell Outage History
Swell is up right nowSwell had 13 outages in the last 2 years totaling 301h 52m of downtime — averaging 0.5 incidents per month.
There were 13 Swell outages since October 22, 2024 totaling 301h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.
Data Processing Delays - Webhooks and Notifications
Affected: Backend APIHosted Checkout
Timeline · 5 updates
- identified Apr 17, 2026, 12:25 PM UTC
Our data processing infrastructure is running behind, which is causing delays in processing webhooks and notification tasks. No data has been lost, and the system should be caught up shortly.
- identified Apr 17, 2026, 12:25 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 17, 2026, 03:52 PM UTC
A fix has been successfully applied, and data processing is now operating as expected. All previously delayed tasks—including webhooks and notifications—were safely queued during the incident and are now actively being processed. We are not seeing any further delays in task processing. We are currently investigating a separate, isolated issue affecting some Swell-hosted checkouts. At this time, we cannot confirm whether this is related to the earlier delay in processing tasks. We will continue to monitor and provide updates as more information becomes available.
- monitoring Apr 17, 2026, 06:37 PM UTC
The previously reported issue affecting some Swell-hosted checkouts has been resolved. Our investigation confirmed that this was related to the earlier data processing delays and was addressed by the original fix. Based on our monitoring, checkout functionality is now operating as expected with no further issues observed. We will continue to monitor to ensure ongoing stability.
- resolved Apr 17, 2026, 08:50 PM UTC
This incident has been resolved.
Database connection issue
Affected: Backend APIFrontend API
Timeline · 2 updates
- investigating Feb 04, 2026, 12:11 AM UTC
We are currently observing problems with connection to our database provider, and are investigating this issue
- resolved Feb 04, 2026, 01:01 AM UTC
The issue impacting database connectivity has been resolved, and connections are now fully restored. We will continue monitoring to ensure ongoing stability.
Intermittent Image Loading Errors (502)
Timeline · 2 updates
- identified Nov 07, 2025, 09:54 PM UTC
We’re aware of an issue affecting images, where they may intermittently appear as broken or return a 502 error. The root cause has been traced to one of our third-party service providers, Cloudflare, specifically within the proxy services used between Swell’s CDN and API/storefronts. Our team is actively working with Cloudflare to resolve the issue as quickly as possible. We’ll provide further updates as soon as more information becomes available.
- resolved Nov 18, 2025, 04:49 PM UTC
This incident has been resolved.
Monitoring AWS Outage
Timeline · 2 updates
- monitoring Oct 20, 2025, 03:56 PM UTC
We are closely monitoring the ongoing AWS outage that began earlier today. While some of Swell’s services are hosted on AWS, we are not seeing any impact at this time. We will continue to monitor the situation and provide updates if any issues arise. If you experience any issues, please contact us via email at [email protected], as our in-app chat service (Intercom) appears to be affected by the ongoing AWS outage.
- resolved Oct 20, 2025, 05:56 PM UTC
This incident has been resolved.
Payment processing disruption
Affected: Backend API
Timeline · 4 updates
- investigating Aug 11, 2025, 03:31 PM UTC
We are aware of an issue that may be affecting payment processing for some clients. Our team is actively investigating and will provide updates as more information becomes available.
- identified Aug 11, 2025, 04:36 PM UTC
The cause of the issue has been identified, and our team is actively implementing a fix to restore normal services. We will provide further updates as progress is made.
- monitoring Aug 11, 2025, 07:27 PM UTC
A fix has been implemented, and services are beginning to return to normal. We will continue to monitor the situation closely.
- resolved Aug 11, 2025, 08:16 PM UTC
This incident has been resolved.
Storefront API – Degraded Performance
Affected: Storefronts
Timeline · 10 updates
Intermittent Issues with Swell-hosted checkout
Timeline · 1 update
- resolved Aug 08, 2025, 07:57 PM UTC
We identified and resolved an issue that may have affected some users attempting to proceed to checkout during a 45-minute window earlier today. The root cause was identified and corrected, and systems are operating normally now.
Backend and Frontend API Connectivity Issues
Affected: Backend APIFrontend API
Timeline · 6 updates
- investigating Jun 01, 2025, 03:44 AM UTC
We are currently aware of an issue affecting both our backend and frontend APIs. Our engineering team is actively investigating the root cause. We will provide updates as soon as more information becomes available.
- investigating Jun 01, 2025, 04:46 AM UTC
We are continuing to investigate the issue impacting API functionality. Our team is actively working to identify the cause and implement a resolution. We will share additional updates as they become available.
- investigating Jun 01, 2025, 05:52 AM UTC
Our team is continuing to work on resolving the issue. We will share further updates as soon as more information is available.
- investigating Jun 01, 2025, 07:55 AM UTC
We are continuing to investigate this issue.
- investigating Jun 01, 2025, 07:56 AM UTC
A fix has been applied, and services have returned to normal. We will continue to monitor to ensure stability.
- resolved Jun 01, 2025, 08:10 AM UTC
This incident has been resolved.
Checkout caching bug affecting billing and address updates
Timeline · 1 update
- resolved Apr 18, 2025, 03:18 PM UTC
We recently identified a bug affecting the checkout process where updates to billing and address details were not properly reflected. This issue was introduced following the deployment of a change intended to improve frontend API performance: As a result of this change, the checkout began returning cached results after cart updates, which caused outdated information to persist. Customers were required to enter their data multiple times in order to proceed, leading to a degraded user experience. Our team prioritized the investigation and deployed a hot fix to address the caching conflict. The issue now appears to be fully resolved. If you are still experiencing problems with billing or address updates during checkout, please don’t hesitate to contact our support team via the built-in chat or by emailing [email protected]. We sincerely apologize for the inconvenience, and thank you for your patience.
Admin Dashboard Access Disruption
Affected: Dashboard
Timeline · 3 updates
- investigating Feb 06, 2025, 03:45 AM UTC
We are aware of an issue currently affecting access to the admin dashboard for accounts. Our team is actively investigating the cause and working on a resolution. We will provide updates here as more information becomes available.
- monitoring Feb 06, 2025, 04:36 AM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Feb 06, 2025, 05:08 AM UTC
This incident has been resolved.
Connectivity Issues Affecting Swell-Hosted Checkout
Affected: Hosted Checkout
Timeline · 4 updates
- identified Jan 07, 2025, 02:00 PM UTC
We are currently experiencing connectivity issues that may result in latency or timeout errors for our hosted checkout. This issue has been identified as originating from a third-party service provider. Our team is actively monitoring their progress and exploring potential mitigations to minimize the impact on our services. We appreciate your patience and will provide updates as soon as new information becomes available.
- identified Jan 07, 2025, 02:01 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 07, 2025, 03:08 PM UTC
Services for the Swell-hosted checkout connected to our data centers are in the process of recovering. We will continue to monitor the situation closely to ensure full stability.
- resolved Jan 07, 2025, 03:55 PM UTC
This incident has been resolved.
Payments not processing
Timeline · 1 update
- resolved Nov 19, 2024, 09:40 PM UTC
We received reports that payments were failing to process during checkout. After an in-depth investigation, our engineers identified an error in the Swells Vault functionality that was preventing token generation and payment processing. The root cause was traced to a failed version update. The issue has since been resolved, and payments are now processing successfully.