Swell Outage History
Swell is up right nowPingoru has recorded 53 incidents for Swell: 19 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 11 of 720 (2%) |
| May 2026 | 1 | 5 of 744 (1%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 3 of 744 (0%) |
| September 2026 | 1 | 3 of 720 (0%) |
| October 2026 | 3 | 4 of 513 (1%) |
Incidents, newest first
Notice October 20, 2026 Experiencing degraded service 57m
Started Oct 20, 2026, 04:17 PM UTC· resolved Oct 20, 2026, 05:15 PM UTC
- investigating Oct 20, 2026, 04:17 PM UTC
The Swell platform is currently experiencing degraded performance. Our team is investigating the issue.
- resolved Oct 20, 2026, 05:15 PM UTC
This incident has been resolved.
Notice April 17, 2026 Data Processing Delays - Webhooks and Notifications 8h 25m Backend API, Hosted Checkout
Started Apr 17, 2026, 12:25 PM UTC· resolved Apr 17, 2026, 08:50 PM UTC
- identified Apr 17, 2026, 12:25 PM UTC
Our data processing infrastructure is running behind, which is causing delays in processing webhooks and notification tasks. No data has been lost, and the system should be caught up shortly.
- identified Apr 17, 2026, 12:25 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 17, 2026, 03:52 PM UTC
A fix has been successfully applied, and data processing is now operating as expected. All previously delayed tasks—including webhooks and notifications—were safely queued during the incident and are now actively being processed. We are not seeing any further delays in task processing. We are currently investigating a separate, isolated issue affecting some Swell-hosted checkouts. At this time, we cannot confirm whether this is related to the earlier delay in processing tasks. We will continue to monitor and provide updates as more information becomes available.
- monitoring Apr 17, 2026, 06:37 PM UTC
The previously reported issue affecting some Swell-hosted checkouts has been resolved. Our investigation confirmed that this was related to the earlier data processing delays and was addressed by the original fix. Based on our monitoring, checkout functionality is now operating as expected with no further issues observed. We will continue to monitor to ensure ongoing stability.
- resolved Apr 17, 2026, 08:50 PM UTC
This incident has been resolved.
Notice February 4, 2026 Database connection issue 49m Backend API, Frontend API
Started Feb 04, 2026, 12:11 AM UTC· resolved Feb 04, 2026, 01:01 AM UTC
- investigating Feb 04, 2026, 12:11 AM UTC
We are currently observing problems with connection to our database provider, and are investigating this issue
- resolved Feb 04, 2026, 01:01 AM UTC
The issue impacting database connectivity has been resolved, and connections are now fully restored. We will continue monitoring to ensure ongoing stability.
Notice November 7, 2025 Intermittent Image Loading Errors (502) 10d 18h
Started Nov 07, 2025, 09:54 PM UTC· resolved Nov 18, 2025, 04:49 PM UTC
- identified Nov 07, 2025, 09:54 PM UTC
We’re aware of an issue affecting images, where they may intermittently appear as broken or return a 502 error. The root cause has been traced to one of our third-party service providers, Cloudflare, specifically within the proxy services used between Swell’s CDN and API/storefronts. Our team is actively working with Cloudflare to resolve the issue as quickly as possible. We’ll provide further updates as soon as more information becomes available.
- resolved Nov 18, 2025, 04:49 PM UTC
This incident has been resolved.
Notice October 20, 2025 Monitoring AWS Outage 2h
Started Oct 20, 2025, 03:56 PM UTC· resolved Oct 20, 2025, 05:56 PM UTC
- monitoring Oct 20, 2025, 03:56 PM UTC
We are closely monitoring the ongoing AWS outage that began earlier today. While some of Swell’s services are hosted on AWS, we are not seeing any impact at this time. We will continue to monitor the situation and provide updates if any issues arise. If you experience any issues, please contact us via email at [email protected], as our in-app chat service (Intercom) appears to be affected by the ongoing AWS outage.
- resolved Oct 20, 2025, 05:56 PM UTC
This incident has been resolved.
Notice August 11, 2025 Payment processing disruption 4h 44m Backend API
Started Aug 11, 2025, 03:31 PM UTC· resolved Aug 11, 2025, 08:16 PM UTC
- investigating Aug 11, 2025, 03:31 PM UTC
We are aware of an issue that may be affecting payment processing for some clients. Our team is actively investigating and will provide updates as more information becomes available.
- identified Aug 11, 2025, 04:36 PM UTC
The cause of the issue has been identified, and our team is actively implementing a fix to restore normal services. We will provide further updates as progress is made.
- monitoring Aug 11, 2025, 07:27 PM UTC
A fix has been implemented, and services are beginning to return to normal. We will continue to monitor the situation closely.
- resolved Aug 11, 2025, 08:16 PM UTC
This incident has been resolved.
Notice August 9, 2025 Storefront API – Degraded Performance 17h 23m Storefronts
Started Aug 09, 2025, 05:18 AM UTC· resolved Aug 09, 2025, 10:42 PM UTC
- investigating Aug 09, 2025, 05:18 AM UTC
We are aware of an issue causing degraded performance in our Storefront API. Our team is actively investigating and working to resolve the problem as quickly as possible. We will provide updates as more information becomes available.
- identified Aug 09, 2025, 05:52 AM UTC
We have identified the cause of the degraded service, and our team is actively implementing changes to restore normal performance. We will provide another update as progress continues.
- identified Aug 09, 2025, 06:45 AM UTC
Our team is continuing to work on implementing the necessary changes to restore normal performance. We are monitoring the system closely and will provide another update as soon as more progress is made.
- identified Aug 09, 2025, 08:21 AM UTC
Our team is continuing to work toward resolving the issue and restoring normal performance. We remain actively engaged in implementing changes and will share another update once further progress is made.
- identified Aug 09, 2025, 09:03 AM UTC
Our team is continuing to work toward resolving the issue and restoring normal performance. We remain actively engaged in implementing changes and will share another update once further progress is made.
- identified Aug 09, 2025, 10:10 AM UTC
Our team is continuing to work toward resolving the issue and restoring normal performance. We remain actively engaged in implementing changes and will share another update once further progress is made.
- identified Aug 09, 2025, 01:23 PM UTC
Our team is continuing to work toward resolving the issue and restoring normal performance. We remain actively engaged in implementing changes and will share another update once further progress is made.
- identified Aug 09, 2025, 03:50 PM UTC
Our team is continuing to work toward resolving the issue and restoring normal performance. We remain actively engaged in implementing changes and will share updates as they become available.
- monitoring Aug 09, 2025, 07:12 PM UTC
A fix has been applied, and services appear to be stabilizing. We will continue to monitor closely to ensure full resolution.
- resolved Aug 09, 2025, 10:42 PM UTC
This incident has been resolved.
Notice August 8, 2025 Intermittent Issues with Swell-hosted checkout –
Started Aug 08, 2025, 01:30 PM UTC· resolved Aug 08, 2025, 01:30 PM UTC
- resolved Aug 08, 2025, 07:57 PM UTC
We identified and resolved an issue that may have affected some users attempting to proceed to checkout during a 45-minute window earlier today. The root cause was identified and corrected, and systems are operating normally now.
Notice June 1, 2025 Backend and Frontend API Connectivity Issues 4h 25m Backend API, Frontend API
Started Jun 01, 2025, 03:44 AM UTC· resolved Jun 01, 2025, 08:10 AM UTC
- investigating Jun 01, 2025, 03:44 AM UTC
We are currently aware of an issue affecting both our backend and frontend APIs. Our engineering team is actively investigating the root cause. We will provide updates as soon as more information becomes available.
- investigating Jun 01, 2025, 04:46 AM UTC
We are continuing to investigate the issue impacting API functionality. Our team is actively working to identify the cause and implement a resolution. We will share additional updates as they become available.
- investigating Jun 01, 2025, 05:52 AM UTC
Our team is continuing to work on resolving the issue. We will share further updates as soon as more information is available.
- investigating Jun 01, 2025, 07:55 AM UTC
We are continuing to investigate this issue.
- investigating Jun 01, 2025, 07:56 AM UTC
A fix has been applied, and services have returned to normal. We will continue to monitor to ensure stability.
- resolved Jun 01, 2025, 08:10 AM UTC
This incident has been resolved.
Notice April 16, 2025 Checkout caching bug affecting billing and address updates –
Started Apr 16, 2025, 02:00 PM UTC· resolved Apr 16, 2025, 02:00 PM UTC
- resolved Apr 18, 2025, 03:18 PM UTC
We recently identified a bug affecting the checkout process where updates to billing and address details were not properly reflected. This issue was introduced following the deployment of a change intended to improve frontend API performance: As a result of this change, the checkout began returning cached results after cart updates, which caused outdated information to persist. Customers were required to enter their data multiple times in order to proceed, leading to a degraded user experience. Our team prioritized the investigation and deployed a hot fix to address the caching conflict. The issue now appears to be fully resolved. If you are still experiencing problems with billing or address updates during checkout, please don’t hesitate to contact our support team via the built-in chat or by emailing [email protected]. We sincerely apologize for the inconvenience, and thank you for your patience.
Notice February 6, 2025 Admin Dashboard Access Disruption 1h 23m Dashboard
Started Feb 06, 2025, 03:45 AM UTC· resolved Feb 06, 2025, 05:08 AM UTC
- investigating Feb 06, 2025, 03:45 AM UTC
We are aware of an issue currently affecting access to the admin dashboard for accounts. Our team is actively investigating the cause and working on a resolution. We will provide updates here as more information becomes available.
- monitoring Feb 06, 2025, 04:36 AM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Feb 06, 2025, 05:08 AM UTC
This incident has been resolved.
Minor January 7, 2025 Connectivity Issues Affecting Swell-Hosted Checkout 1h 55m Hosted Checkout
Started Jan 07, 2025, 02:00 PM UTC· resolved Jan 07, 2025, 03:55 PM UTC
- identified Jan 07, 2025, 02:00 PM UTC
We are currently experiencing connectivity issues that may result in latency or timeout errors for our hosted checkout. This issue has been identified as originating from a third-party service provider. Our team is actively monitoring their progress and exploring potential mitigations to minimize the impact on our services. We appreciate your patience and will provide updates as soon as new information becomes available.
- identified Jan 07, 2025, 02:01 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 07, 2025, 03:08 PM UTC
Services for the Swell-hosted checkout connected to our data centers are in the process of recovering. We will continue to monitor the situation closely to ensure full stability.
- resolved Jan 07, 2025, 03:55 PM UTC
This incident has been resolved.
Notice November 12, 2024 Payments not processing –
Started Nov 12, 2024, 03:00 AM UTC· resolved Nov 12, 2024, 03:00 AM UTC
- resolved Nov 19, 2024, 09:40 PM UTC
We received reports that payments were failing to process during checkout. After an in-depth investigation, our engineers identified an error in the Swells Vault functionality that was preventing token generation and payment processing. The root cause was traced to a failed version update. The issue has since been resolved, and payments are now processing successfully.