Swell experienced a notice incident on August 9, 2025 affecting Storefronts, lasting 17h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 09, 2025, 05:18 AM UTC
We are aware of an issue causing degraded performance in our Storefront API. Our team is actively investigating and working to resolve the problem as quickly as possible. We will provide updates as more information becomes available.
- identified Aug 09, 2025, 05:52 AM UTC
We have identified the cause of the degraded service, and our team is actively implementing changes to restore normal performance. We will provide another update as progress continues.
- identified Aug 09, 2025, 06:45 AM UTC
Our team is continuing to work on implementing the necessary changes to restore normal performance. We are monitoring the system closely and will provide another update as soon as more progress is made.
- identified Aug 09, 2025, 08:21 AM UTC
Our team is continuing to work toward resolving the issue and restoring normal performance. We remain actively engaged in implementing changes and will share another update once further progress is made.
- identified Aug 09, 2025, 09:03 AM UTC
Our team is continuing to work toward resolving the issue and restoring normal performance. We remain actively engaged in implementing changes and will share another update once further progress is made.
- identified Aug 09, 2025, 10:10 AM UTC
Our team is continuing to work toward resolving the issue and restoring normal performance. We remain actively engaged in implementing changes and will share another update once further progress is made.
- identified Aug 09, 2025, 01:23 PM UTC
Our team is continuing to work toward resolving the issue and restoring normal performance. We remain actively engaged in implementing changes and will share another update once further progress is made.
- identified Aug 09, 2025, 03:50 PM UTC
Our team is continuing to work toward resolving the issue and restoring normal performance. We remain actively engaged in implementing changes and will share updates as they become available.
- monitoring Aug 09, 2025, 07:12 PM UTC
A fix has been applied, and services appear to be stabilizing. We will continue to monitor closely to ensure full resolution.
- resolved Aug 09, 2025, 10:42 PM UTC
This incident has been resolved.