SweetHawk experienced a minor incident on July 2, 2025 affecting App server (legacy), lasting —. The incident has been resolved; the full update timeline is below.
Affected components
App server (legacy)
Update timeline
- resolved Jul 02, 2025, 06:32 PM UTC
An issue with jobs (eg approvals, task lists, timers) not processing in a timely manner has been resolved. Due to a temporary issue with a response from the Zendesk job status this also caused an issue on our side, some jobs were running too long and causing a backlog in the processing queue. The issue was temporary and we have made a fix that prevented some other jobs from waiting too long on others to expedite clearing the queue.