App server (legacy) recovered
Timeline · 1 update
- investigating May 28, 2026, 11:39 AM UTC
App server (legacy) went down
SweetHawk Outage History
SweetHawk is up right nowSweetHawk had 8 outages in the last 2 years totaling 2h 39m of downtime — averaging 0.3 incidents per month.
There were 8 SweetHawk outages since July 2, 2025 totaling 2h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.
App server unresponsive at ...
Affected: App server (legacy)
Timeline · 1 update
- investigating May 28, 2026, 11:03 AM UTC
There are currently some jobs on our servers taking excessive resources. We are looking into it.
App server (new platform) recovered
Timeline · 1 update
- investigating May 08, 2026, 01:06 AM UTC
App server (new platform) went down
Infrastructure issues
Affected: App server (new platform)
Timeline · 2 updates
- investigating May 08, 2026, 02:03 AM UTC
Apps are currently not working due to our Redis server being unavailable. We are working on the issue. Apologies for the service interruption.
- resolved May 08, 2026, 02:14 AM UTC
We have now rebuilt our cache server cluster and are bringing things back online. We will continue to monitor but if you notice anything out of the ordinary please email [email protected].
Recurring Tickets not being...
Affected: App server (legacy)
Timeline · 1 update
- resolved Feb 16, 2026, 01:01 AM UTC
Recurring Tickets are working again after an interruption. Some tickets may have been created later than their schedule by up to 24 hours later. We have also addressed an issue with the Timers app, having a similar issue. Some timers that were started over 24 hours ago and were due to complete in the last 24 hours may have been missed. If you have any concerns, please contact us at [email protected], kindly let us know example ticket ID(s) we can look into and that we have access to your data for troubleshooting purposes and we'll get back to you asap.
Notify app notification una...
Affected: App server (legacy)
Timeline · 2 updates
- investigating Jan 13, 2026, 01:59 AM UTC
Due to a database issue, the Notify app is currently degraded, we are unable to surface whether there are unread notifications when the app loads. Apologies for the trouble, we hope to have this resolved soon.
- resolved Jan 13, 2026, 04:09 AM UTC
The issue has been resolved, all apps working again as normal.
Database issue
Affected: App server (legacy)
Timeline · 2 updates
- investigating Jan 12, 2026, 04:49 PM UTC
We are having issues with our database on our legacy app server and are looking into the cause, apologies for the outage.
- resolved Jan 12, 2026, 05:07 PM UTC
The apps are working again and we have rolled back a recent release. We are looking into the cause.
Jobs not processing on time
Affected: App server (legacy)
Timeline · 1 update
- resolved Jul 02, 2025, 06:32 PM UTC
An issue with jobs (eg approvals, task lists, timers) not processing in a timely manner has been resolved. Due to a temporary issue with a response from the Zendesk job status this also caused an issue on our side, some jobs were running too long and causing a backlog in the processing queue. The issue was temporary and we have made a fix that prevented some other jobs from waiting too long on others to expedite clearing the queue.