SurveyMonkey incident

Some users are unable to successfully login or create an account

Major Resolved View vendor source →

SurveyMonkey experienced a major incident on July 3, 2025 affecting SurveyMonkey, lasting 2h 44m. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2025, 04:02 PM UTC
Resolved
Jul 03, 2025, 06:46 PM UTC
Duration
2h 44m
Detected by Pingoru
Jul 03, 2025, 04:02 PM UTC

Affected components

SurveyMonkey

Update timeline

  1. investigating Jul 03, 2025, 04:02 PM UTC

    ⚠️ We're aware of an intermittent issue impacting logins and sign-ups to the US site for some users, and we are investigating the cause. This doesn't impact the EU or Canadian data centres.

  2. investigating Jul 03, 2025, 04:17 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 03, 2025, 06:16 PM UTC

    A fix has been implemented and we're actively monitoring.

  4. resolved Jul 03, 2025, 06:46 PM UTC

    This incident has been resolved.