SurveyMonkey incident

Issues accessing Build with AI or Billing features using mobile browser

Minor Resolved View vendor source →

SurveyMonkey experienced a minor incident on August 12, 2025 affecting SurveyMonkey, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2025, 03:27 PM UTC
Resolved
Aug 12, 2025, 04:29 PM UTC
Duration
1h 1m
Detected by Pingoru
Aug 12, 2025, 03:27 PM UTC

Affected components

SurveyMonkey

Update timeline

  1. investigating Aug 12, 2025, 03:27 PM UTC

    When attempting to access Build with AI or Billing features using a mobile browser customers are being redirected back to the Home page. We are currently investigating this issue.

  2. resolved Aug 12, 2025, 04:29 PM UTC

    This incident has been resolved.