SurveyMonkey incident

Cannot Connect to Microsoft Excel in Connect Apps

Major Resolved View vendor source →

SurveyMonkey experienced a major incident on August 13, 2025 affecting SurveyMonkey, lasting 10h 9m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2025, 03:50 AM UTC
Resolved
Aug 13, 2025, 01:59 PM UTC
Duration
10h 9m
Detected by Pingoru
Aug 13, 2025, 03:50 AM UTC

Affected components

SurveyMonkey

Update timeline

  1. identified Aug 13, 2025, 03:50 AM UTC

    There currently is an issue where users cannot connect to Microsoft Excel in Connect apps. We believe this issue also impacts the integration for users who have previously connected to Microsoft Excel in Connect apps. We're working on a resolution.

  2. resolved Aug 13, 2025, 01:59 PM UTC

    This incident has been resolved.