SurePoint Practice Pro Outage History

SurePoint Practice Pro degraded View live status →

SurePoint Practice Pro had 2 outages in the last 2 years totaling 2h 51m of downtime, averaging 0.1 incidents per month.

There were 2 SurePoint Practice Pro outages since April 1, 2026 totaling 2h 51m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: zencase.statuspage.io

Minor August 24, 2026

Latency/Slowness

Detected by Pingoru
Aug 24, 2026, 02:08 PM UTC
Resolved
Aug 24, 2026, 03:01 PM UTC
Duration
52m
Affected: SurePoint Practice Pro API
Timeline · 3 updates
  1. investigating Aug 24, 2026, 02:08 PM UTC

    We're investigating reports of slowness and errors.

  2. monitoring Aug 24, 2026, 02:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 24, 2026, 03:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 9, 2026

Latency/Slowness Incident

Detected by Pingoru
Jun 09, 2026, 03:20 PM UTC
Resolved
Jun 09, 2026, 05:18 PM UTC
Duration
1h 58m
Affected: SurePoint Practice Pro API
Timeline · 4 updates
  1. investigating Jun 09, 2026, 03:20 PM UTC

    We are investigating an issue with slowness and/or timeouts for certain operations, including searching and filtering matters.

  2. identified Jun 09, 2026, 03:56 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 09, 2026, 04:42 PM UTC

    A fix has been deployed and we are actively monitoring the situation.

  4. resolved Jun 09, 2026, 05:18 PM UTC

    This issue has been resolved. Please contact support if you encounter any other problems.

Read the full incident report →