SurePoint Practice Pro incident

Latency/Slowness Incident

Critical Resolved View vendor source →

SurePoint Practice Pro experienced a critical incident on June 9, 2026 affecting SurePoint Practice Pro API, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Jun 09, 2026, 03:20 PM UTC
Resolved
Jun 09, 2026, 05:18 PM UTC
Duration
1h 58m
Detected by Pingoru
Jun 09, 2026, 03:20 PM UTC

Affected components

SurePoint Practice Pro API

Update timeline

  1. investigating Jun 09, 2026, 03:20 PM UTC

    We are investigating an issue with slowness and/or timeouts for certain operations, including searching and filtering matters.

  2. identified Jun 09, 2026, 03:56 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 09, 2026, 04:42 PM UTC

    A fix has been deployed and we are actively monitoring the situation.

  4. resolved Jun 09, 2026, 05:18 PM UTC

    This issue has been resolved. Please contact support if you encounter any other problems.