SurePoint Practice Pro incident

Site Slowness

Critical Resolved View vendor source →

SurePoint Practice Pro experienced a critical incident on November 29, 2023 affecting SurePoint Practice Pro API, lasting 16h 57m. The incident has been resolved; the full update timeline is below.

Started
Nov 29, 2023, 07:07 PM UTC
Resolved
Nov 30, 2023, 12:05 PM UTC
Duration
16h 57m
Detected by Pingoru
Nov 29, 2023, 07:07 PM UTC

Affected components

SurePoint Practice Pro API

Update timeline

  1. investigating Nov 29, 2023, 07:07 PM UTC

    We are currently experiencing performance issues that may result in slower than usual load times. Our technical team is aware of these issues and is actively working to identify and resolve the root cause.

  2. resolved Nov 30, 2023, 12:05 PM UTC

    The technical team has resolved the issue and performed required maintenance.