SurePoint Practice Pro incident

Box Outage (https://status.box.com/)

Notice Resolved View vendor source →

SurePoint Practice Pro experienced a notice incident on December 15, 2023, lasting 5h 20m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2023, 03:18 PM UTC
Resolved
Dec 15, 2023, 08:38 PM UTC
Duration
5h 20m
Detected by Pingoru
Dec 15, 2023, 03:18 PM UTC

Update timeline

  1. investigating Dec 15, 2023, 03:18 PM UTC

    [Critical] Issues with Logins, Uploads, Downloads, API calls Identified - We have identified the underlying cause of this issue and our teams continue to work towards a full restoration of services as soon as possible. We will provide additional updates as they become available. Dec 15, 2023 - 09:27 PST Update - Service restoration efforts are still ongoing. We will provide additional information as it becomes available. Dec 15, 2023 - 09:07 PST Update - We are continuing to investigate this issue. Box services remain completely inaccessible, but our teams are actively working to get services restored as soon as possible. We will provide additional information as it becomes available. Dec 15, 2023 - 08:36 PST Update - Our team is continuing to investigate and have confirmed this issue is impacting all Box Services. Users attempting to use Box may see errors, timeouts, but for the most part services will be completely inaccessible. We will provide additional information as it becomes available. Dec 15, 2023 - 07:31 PST Update - We are continuing to investigate this issue. Dec 15, 2023 - 07:14 PST Investigating - Our team is investigating an issue with Logins, Uploads, Downloads, All Files page, API calls. Users attempting to use these services may see errors or timeouts. We will provide additional information as it becomes available. Dec 15, 2023 - 06:38 PST

  2. monitoring Dec 15, 2023, 05:57 PM UTC

    Update - All Box Services should now be restored. We are continuing to monitor for any additional impact. Dec 15, 2023 - 12:06 PST Update - Box Services continue to show rapid improvement, but users may experience some latency as services continue to restore back to full functionality. We are continuing to monitor for any additional impact. Dec 15, 2023 - 10:25 PST Box team has taken steps to remediate this issue and seeing improvement across all Box Services. We are continuing to monitor for any additional impact as services return back to full functionality. Dec 15, 2023 - 09:48 PST

  3. resolved Dec 15, 2023, 08:38 PM UTC

    Update - All Box Services should now be restored. We are continuing to monitor for any additional impact. Dec 15, 2023 - 12:06 PST