SurePoint Practice Pro experienced a critical incident on April 1, 2026, lasting 49m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 01, 2026, 02:14 PM UTC
We are investigating reports of increased latency/slowness affecting Practice Pro application. Our engineering team is currently analyzing the root cause. Further updates will be provided in 30 minutes.
- monitoring Apr 01, 2026, 02:39 PM UTC
The issue has been identified and the fix has been implemented. We are actively monitoring the resolution.
- resolved Apr 01, 2026, 03:03 PM UTC
The incident has been resolved.