SurePoint Practice Pro experienced a notice incident on April 28, 2026, lasting 17h 36m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 28, 2026, 04:55 PM UTC
We are investigating intermittent reports of increased latency/slowness affecting Practice Pro application. Our engineering team is currently analyzing the root cause. Further updates will be provided in 30 minutes.
- identified Apr 28, 2026, 05:56 PM UTC
Reports of slowness in the Practice Pro application have subsided. Our engineering team is working on a hotfix currently, and we update again when we have an ETA for the deployment.
- identified Apr 28, 2026, 07:39 PM UTC
We've identified the root cause of the recent issue affecting the Practice Pro application is related to billing statement generation. A fix is scheduled for deployment on April 29, 2026 at 5:45 AM EDT. Thank you for your patience while we work to resolve this. Further updates will be shared as needed.
- monitoring Apr 29, 2026, 10:10 AM UTC
The issue has been identified and the fix has been implemented. We are actively monitoring the resolution.
- resolved Apr 29, 2026, 10:31 AM UTC
The incident has been resolved.