Supra Systems incident
Notification of Isolated Listing Issue - Toronto-Only (TRREB)
Supra Systems experienced a minor incident on July 5, 2023 affecting Listing Feed - PropTX, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 05, 2023, 04:08 PM UTC
Dear BrokerBay User, We are aware of a newly-reported issue that may adversely affect user experience with listings from the Toronto Regional Real Estate Board (TRREB). We are investigating alongside the MLS and will follow up with more details as they become available. Please reach out to us at [email protected] with any questions. Thank you for your patience, The BrokerBay Team
- identified Jul 05, 2023, 09:43 PM UTC
Dear BrokerBay User, The BrokerBay platform is currently experiencing an issue with the automated listing pull from the Toronto Regional Real Estate Board (TRREB). Our team has isolated the cause and is now working to identify a solution to resolve it as quickly as possible. In the meantime, our team has ensured that all listings uploaded to TRREB before 5pm on July 5th are now accessible and updated on the BrokerBay platform. We will run pulls every hour to maintain service continuity while the automated feed is under investigation. Please note that the photos may take some time to be visible for these newly uploaded listings. We will provide updates on any changes and when the issue is resolved. Please reach out to us at [email protected] with any questions. Thank you for your patience, The BrokerBay Team
- monitoring Jul 06, 2023, 02:26 PM UTC
Dear BrokerBay User, We would like to provide you with an update regarding the earlier issue affecting the BrokerBay Platform and listings from the Toronto Regional Real Estate Board (TRREB). We have identified the root cause and implemented a priority adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at [email protected] with any questions. Thank You, The BrokerBay Team
- resolved Jul 06, 2023, 07:08 PM UTC
Dear BrokerBay User, We would like to provide you with an update regarding the earlier issue affecting the BrokerBay Platform and listings from the Toronto Regional Real Estate Board (TRREB). The issue has been resolved. We apologize for any inconvenience this has caused you or your members. Please reach out to us at [email protected] with any questions. Thank you, The BrokerBay Team