Supra Systems experienced a critical incident on August 3, 2023 affecting Website and Mobile App and 1 more component, lasting 21h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 03, 2023, 03:20 PM UTC
Dear BrokerBay User, We are aware of a newly-reported issue that may adversely affect user experience with the BrokerBay Platform. We are investigating and will follow up with more details as they become available. Please reach out to us at [email protected] with any questions. Thank you for your patience, The BrokerBay Team
- investigating Aug 03, 2023, 03:44 PM UTC
Dear BrokerBay User, We are aware of a newly-reported issue that may adversely affect user experience with accessing and navigating within the BrokerBay Platform. We are investigating and will follow up with more details as they become available. If you have any questions, please contact us at [email protected] Thank you for your patience, BrokerBay Support Team
- identified Aug 03, 2023, 04:50 PM UTC
Dear BrokerBay User, The BrokerBay platform is currently experiencing an issue with access and navigation. Our team has isolated the cause and is now working to identify a solution to resolve it as quickly as possible. We will provide an update on any changes and when the issue is resolved. Please reach out to us at [email protected] with any questions. Thank you for your patience, The BrokerBay Team
- monitoring Aug 03, 2023, 08:08 PM UTC
Dear BrokerBay User, We would like to provide you with an update regarding the earlier issue affecting access to and navigation on the BrokerBay Platform. We have identified the root cause and implemented a priority adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at [email protected] with any questions. Thank You, The BrokerBay Team
- resolved Aug 04, 2023, 12:32 PM UTC
Dear BrokerBay User, The issue with the BrokerBay Platform has been fully resolved. We apologize for any inconvenience this has caused you or your members. Please reach out to us at [email protected] with any questions. Thank you, The BrokerBay Team