Supra Systems incident
Notification of Isolated Listing Issue - Toronto-Only (TRREB)
Supra Systems experienced a minor incident on August 10, 2023 affecting Listing Feed - PropTX, lasting 2h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 10, 2023, 06:21 PM UTC
Dear BrokerBay User, The BrokerBay platform is currently experiencing an issue with the automated listing pull from the Toronto Regional Real Estate Board (TRREB). We are investigating alongside the MLS and will follow up with more details as they become available. In the meantime, our team will run pulls every 30 minutes to maintain service continuity while the automated feed is under investigation. Please note that the photos may take some time to be visible for these newly uploaded listings. We will provide updates on any changes and when the issue is resolved. Please reach out to us at [email protected] with any questions. Thank you for your patience, The BrokerBay Team
- monitoring Aug 10, 2023, 07:25 PM UTC
Dear BrokerBay User, We would like to provide you with an update regarding the earlier issue affecting the BrokerBay Platform and updating listings from the Toronto Regional Real Estate Board (TRREB). The MLS has identified the root cause and implemented a priority adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at [email protected] with any questions. Thank You, The BrokerBay Team
- resolved Aug 10, 2023, 08:48 PM UTC
Dear BrokerBay User, We would like to provide you with an update regarding the earlier issue affecting the BrokerBay Platform and listings from the Toronto Regional Real Estate Board (TRREB). The issue has been resolved. We apologize for any inconvenience this has caused you or your members. Please reach out to us at [email protected] with any questions. Thank you, The BrokerBay Team