Supra Systems experienced a critical incident on August 31, 2023 affecting Website and Mobile App and 1 more component, lasting 19h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 31, 2023, 08:07 PM UTC
Dear BrokerBay User, We are aware of a newly-reported issue that may adversely affect user experience with notifications the BrokerBay Platform. We are investigating and will follow up with more details as they become available. Please reach out to us at [email protected] with any questions. Thank you for your patience, The BrokerBay Team
- identified Aug 31, 2023, 08:18 PM UTC
Dear BrokerBay User, The BrokerBay platform is currently experiencing an issue with overall functionality. Our team has isolated the cause and is now working to identify a solution to resolve it as quickly as possible. We will provide an update on any changes and when the issue is resolved. Please reach out to us at [email protected] with any questions. Thank you for your patience, The BrokerBay Team
- monitoring Aug 31, 2023, 09:14 PM UTC
Dear BrokerBay User, We would like to provide you with an update regarding the earlier issue affecting the BrokerBay Platform. We have identified the root cause and implemented a priority adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at [email protected] with any questions. Thank You, The BrokerBay Team
- investigating Sep 01, 2023, 01:27 PM UTC
Dear BrokerBay User, We are aware of a newly-reported issue that may adversely affect user experience with email notifications from the BrokerBay Platform. We are investigating and will follow up with more details as they become available. Please reach out to us at [email protected] with any questions. Thank you for your patience, The BrokerBay Team
- identified Sep 01, 2023, 01:56 PM UTC
Dear BrokerBay User, The BrokerBay platform is currently experiencing an issue with the email notification feature. Our team has isolated the case and is now working to identify a solution to resolve it as quickly as possible. We will provide an update on any changes and when the issue is resolved. Please reach out to us at [email protected] with any questions. Thank you for your patience, The BrokerBay Team
- resolved Sep 01, 2023, 03:45 PM UTC
Dear BrokerBay User, Today's issue with the BrokerBay Platform's email-based notifications has been resolved. We apologize for any inconvenience this has caused you or your members. Please reach out to us at [email protected] with any questions. Thank you, The BrokerBay Team