Supra Systems incident
Notification of BrokerBay Notification Issue
Supra Systems experienced a major incident on September 27, 2023 affecting Website and Mobile App and 1 more component, lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 27, 2023, 05:42 PM UTC
Dear BrokerBay User, We are aware of a newly reported issue that may adversely affect user experience with receiving email-generated notifications from the BrokerBay Platform. We are investigating and will follow up with more details as they become available. Please reach out to us at [email protected] with any questions. Thank you for your patience, The BrokerBay Team
- monitoring Sep 27, 2023, 05:52 PM UTC
Dear BrokerBay User, We would like to provide you with an update regarding the earlier issue affecting user experience with receiving email-generated notifications from the BrokerBay Platform. We have identified the root cause and implemented a priority adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at [email protected] with any questions. Thank You, The BrokerBay Team
- resolved Sep 27, 2023, 06:33 PM UTC
Dear BrokerBay User, We would like to provide you with an update regarding the earlier issue affecting user experience with receiving email-generated notifications from the BrokerBay Platform. We have verified the correction was successful. Please reach out to us at [email protected] with any questions. Thank You, The BrokerBay Team