Supra Systems incident

Notification of Isolated Listing Pull Issue - Toronto (TRREB)

Critical Resolved View vendor source →

Supra Systems experienced a critical incident on December 27, 2023 affecting Listing Feed - PropTX, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Dec 27, 2023, 04:30 PM UTC
Resolved
Dec 27, 2023, 04:43 PM UTC
Duration
12m
Detected by Pingoru
Dec 27, 2023, 04:30 PM UTC

Affected components

Listing Feed - PropTX

Update timeline

  1. investigating Dec 27, 2023, 04:30 PM UTC

    Dear BrokerBay User, The BrokerBay platform is currently experiencing an issue with the automated listing pull from the Toronto Regional Real Estate Board (TRREB). We are investigating and will follow up with more details as they become available. We will provide updates on any changes and when the issue is resolved. Please reach out to us at [email protected] with any questions. Thank you for your patience, The BrokerBay Team

  2. identified Dec 27, 2023, 04:38 PM UTC

    Dear BrokerBay User, The BrokerBay platform is currently experiencing an issue with the automated listing pull from the Toronto Regional Real Estate Board (TRREB). Our team has isolated the cause and is now working to identify a solution to resolve it as quickly as possible. We will provide an update on any changes and when the issue is resolved. Please reach out to us at [email protected] with any questions. Thank you for your patience, The BrokerBay Team

  3. resolved Dec 27, 2023, 04:43 PM UTC

    Dear BrokerBay User, We would like to provide you with an update regarding the earlier issue affecting the BrokerBay Platform's TRREB Listing Connection. We have identified the root cause and implemented a priority adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at [email protected] with any questions. Thank You, The BrokerBay Team