Supra Systems experienced a major incident on April 16, 2024 affecting Website and Mobile App and 1 more component, lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 16, 2024, 01:28 PM UTC
Dear BrokerBay User, We are aware of a newly-reported issue that may adversely affect user experience with booking in the BrokerBay App. We are investigating and will follow up with more details as they become available. Please reach out to us at [email protected] with any questions. Thank you for your patience, The BrokerBay Team
- investigating Apr 16, 2024, 01:38 PM UTC
We are continuing to investigate this issue.
- identified Apr 16, 2024, 01:50 PM UTC
Dear BrokerBay User, The BrokerBay platform is currently experiencing an issue with booking via the BrokerBay Web App. Our team has isolated the case and is now working to identify a solution to resolve it as quickly as possible. In the meantime, booking in the mobile app should work as normal. We will provide an update on any changes and when the issue is resolved. Please reach out to us at [email protected] with any questions. Thank you for your patience, The BrokerBay Team
- identified Apr 16, 2024, 01:51 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 16, 2024, 02:28 PM UTC
Dear BrokerBay User, We would like to provide you with an update regarding the issue affecting the BrokerBay App. We have identified the root cause and implemented a priority adjustment to resolve the issue. Please log out and back in to refresh your platform accordingly. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at [email protected] with any questions. Thank You, The BrokerBay Team
- resolved Apr 16, 2024, 02:36 PM UTC
Dear BrokerBay User, The issue with the BrokerBay Web App has been resolved. We apologize for any inconvenience this has caused you or your members. Please reach out to us at [email protected] with any questions. Thank you, The BrokerBay Team