Supra Systems incident
Notification of BrokerBay Issue - Coming Soon Listings
Supra Systems experienced a major incident on October 9, 2024 affecting Website and Chat System, lasting 21h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2024, 08:35 PM UTC
Dear BrokerBay User, We are aware of a newly-reported issue that may adversely affect user experience with the visibility of Coming Soon Listings on the BrokerBay Platform. Specifically, this concerns listings transitioning from Coming Soon to Active Statuses. We are investigating and will follow up with more details as they become available. Please reach out to us at [email protected] with any questions. Thank you for your patience, The BrokerBay Team
- monitoring Oct 10, 2024, 05:59 PM UTC
Dear BrokerBay User, We would like to provide you with an update regarding the earlier issue affecting visibility of Coming Soon listings on the BrokerBay Platform. We have identified the root cause and implemented a priority adjustment to resolve the issue. The listings are now fully visible within our search functions. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at [email protected] with any questions. Thank You, The BrokerBay Team
- resolved Oct 10, 2024, 06:00 PM UTC
Dear BrokerBay User, The earlier issue with the BrokerBay Platform has been resolved. We apologize for any inconvenience this has caused you or your members. Please reach out to us at [email protected] with any questions. Thank you, The BrokerBay Team