Supra Systems incident

Notification of BrokerBay Issue - PropTX Only

Critical Resolved View vendor source →

Supra Systems experienced a critical incident on March 10, 2025 affecting Listing Feed - PropTX, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
Mar 10, 2025, 01:37 PM UTC
Resolved
Mar 10, 2025, 02:56 PM UTC
Duration
1h 18m
Detected by Pingoru
Mar 10, 2025, 01:37 PM UTC

Affected components

Listing Feed - PropTX

Update timeline

  1. investigating Mar 10, 2025, 01:37 PM UTC

    Dear BrokerBay User, The BrokerBay platform is currently experiencing an issue with the automated listing pull from PropTX. This impacts users in Ontario, Canada. We are investigating alongside the MLS and will follow up with more details as they become available. Please reach out to us at [email protected] with any questions. Thank you for your patience, The BrokerBay Team

  2. monitoring Mar 10, 2025, 02:20 PM UTC

    Dear BrokerBay User, We would like to provide you with an update regarding the earlier issue affecting the BrokerBay Platform's PropTX Listing Connection. Alongside the MLS, we have identified the root cause and implemented a priority adjustment to resolve the issue. Listings are now beginning to appear on the BrokerBay platform from the impacted overnight period. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at [email protected] with any questions. Thank You, The BrokerBay Team

  3. resolved Mar 10, 2025, 02:56 PM UTC

    Dear BrokerBay User, The earlier issue with the BrokerBay Platform has been resolved. We apologize for any inconvenience this has caused you or your members. Please reach out to us at [email protected] with any questions. Thank you, The BrokerBay Team