Supra Systems incident
Notification of BrokerBay Issue - Web & Mobile
Supra Systems experienced a critical incident on March 23, 2025 affecting Website and Mobile App and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 23, 2025, 04:09 PM UTC
Dear BrokerBay User, We are aware of a newly-reported issue that adversely affect user experience with the BrokerBay Platform & Mobile App. We are investigating and will follow up with more details as they become available. Please reach out to us at [email protected] with any questions. Thank you for your patience, The BrokerBay Team
- monitoring Mar 23, 2025, 04:32 PM UTC
Dear BrokerBay User, We would like to provide you with an update regarding the earlier issue affecting the BrokerBay Platform & Mobile App. We have identified the root cause and implemented a priority adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at [email protected] with any questions. Thank You, The BrokerBay Team
- resolved Mar 23, 2025, 04:59 PM UTC
Dear BrokerBay User, The earlier issue with the BrokerBay Platform has been resolved. We apologize for any inconvenience this has caused you or your members. Please reach out to us at [email protected] with any questions. Thank you, The BrokerBay Team