SuperOffice experienced a minor incident on September 8, 2023, lasting 4h 1m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 08, 2023, 10:31 AM UTC
Some customers get a warning in their SuperOffice Online environment that their license has run out. This is traced to a synchronization error in a sub system, and we are working on a solution. This message can be ignored at the moment. Estimated time for solution is 14 CET
- identified Sep 08, 2023, 10:33 AM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 08, 2023, 12:38 PM UTC
The problem has now been solved for the vast majority, but there remains a small group who can still receive the message. We expect the error to be resolved for all users at CET 15:00
- monitoring Sep 08, 2023, 01:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 08, 2023, 02:33 PM UTC
This incident has been resolved.