SuperOffice incident
DNS issues from parts of Sweden. Availability affected for some users.
SuperOffice experienced a major incident on March 5, 2025 affecting Support Portal and Login services and 1 more component, lasting 22h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 05, 2025, 09:51 AM UTC
We are currently investigating this issue.
- identified Mar 05, 2025, 09:58 AM UTC
We are actively working with ISPs to resolve the current issues We also encourage our customers to contact their ISPs, as this appears to be an ISP-specific issue. Our investigation shows that superoffice.com domains can be resolved using Google or Cloudflare DNS resolvers, such as 1.1.1.1 and 8.8.8.8.
- monitoring Mar 05, 2025, 01:04 PM UTC
Several ISPs are keeping this issue open, but many users have found a workaround to access SuperOffice websites. We will continue monitoring the situation and will provide updates as they become available.
- resolved Mar 06, 2025, 11:18 AM UTC
This incident has been resolved.