SuperOffice incident

A diminished system performance has been detected

Major Resolved View vendor source →

SuperOffice experienced a major incident on March 14, 2025 affecting Login services and Sales & Marketing Client and 1 more component, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started
Mar 14, 2025, 12:00 PM UTC
Resolved
Mar 14, 2025, 02:18 PM UTC
Duration
2h 17m
Detected by Pingoru
Mar 14, 2025, 12:00 PM UTC

Affected components

Login servicesSales & Marketing ClientService Client

Update timeline

  1. investigating Mar 14, 2025, 12:00 PM UTC

    We are currently investigating the incident that resulted in a diminished system performance.

  2. investigating Mar 14, 2025, 12:01 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 14, 2025, 12:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 14, 2025, 02:18 PM UTC

    This incident has been resolved.

  5. postmortem Mar 18, 2025, 09:41 AM UTC

    The incident in the datacenter was triggered by an overload of monitoring resources on a specific switch model. This switch was configured to handle multiple types of SPAN sessions \(Switched Port Analyzer\), which are used to monitor network traffic. However, the switch reached its hardware limit for handling these sessions, leading to a reduced system performance.