SuperOffice incident

Mail delivery issues in SuperOffice Cloud

Critical Resolved View vendor source →

SuperOffice experienced a critical incident on March 17, 2025 affecting mailgun Outbound Delivery and mailgun Inbound email processing, lasting 6h 59m. The incident has been resolved; the full update timeline is below.

Started
Mar 17, 2025, 10:12 AM UTC
Resolved
Mar 17, 2025, 05:11 PM UTC
Duration
6h 59m
Detected by Pingoru
Mar 17, 2025, 10:12 AM UTC

Affected components

mailgun Outbound Deliverymailgun Inbound email processing

Update timeline

  1. investigating Mar 17, 2025, 09:32 AM UTC

    We are currently experiencing mail delivery issues in our solution, we are investigating the issue

  2. investigating Mar 17, 2025, 10:12 AM UTC

    Our mail provider is still investigating the ongoing issue, : (https://status.mailgun.com)

  3. identified Mar 17, 2025, 11:59 AM UTC

    The issue has been identified and a fix is being implemented. (https://status.mailgun.com)

  4. monitoring Mar 17, 2025, 03:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 17, 2025, 05:11 PM UTC

    This incident has been resolved.