Superloop incident

1 Melrose Parade, Maroochydore Queensland 4558 - Degraded Performance

Notice Resolved

Superloop experienced a notice incident on April 14, 2026 affecting Superloop SC and Australia & New Zealand (QLD Managed Wi-Fi), lasting 13d 15h. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2026, 08:09 AM UTC
Resolved
Apr 27, 2026, 11:29 PM UTC
Duration
13d 15h
Detected by Pingoru
Apr 14, 2026, 08:09 AM UTC

Affected components

Superloop SCAustralia & New Zealand (QLD Managed Wi-Fi)

Update timeline

  1. investigating Apr 14, 2026, 08:09 AM UTC

    Network Operations is currently investigating a degraded performance at 1 Melrose Parade, Maroochydore Queensland 4558

  2. monitoring Apr 14, 2026, 08:06 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. investigating Apr 16, 2026, 10:00 AM UTC

    We are currently investigating this incident.

  4. identified Apr 26, 2026, 01:30 AM UTC

    A technician visit has been scheduled.

  5. identified Apr 27, 2026, 11:30 PM UTC

    A technician has arrived onsite.