Superloop incident

Multiple Sites in PNG - SC Outage

Minor Resolved

Superloop experienced a minor incident on April 18, 2026 affecting Superloop SC and Pacific Island Region (PNG Managed Wi-Fi), lasting 14d 15h. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2026, 07:54 AM UTC
Resolved
May 02, 2026, 11:46 PM UTC
Duration
14d 15h
Detected by Pingoru
Apr 18, 2026, 07:54 AM UTC

Affected components

Superloop SCPacific Island Region (PNG Managed Wi-Fi)

Update timeline

  1. investigating Apr 18, 2026, 07:54 AM UTC

    Network Operations is currently investigating a site-wide service interruption at below addresses. * Goroka, Eastern Highlands Province, Papua New Guinea * Ela Beach Rd, Port Moresby 111, Papua New Guinea * Mary St, Port Moresby, Papua New Guinea * Jacksons Parade Port Moresby, National Capital District 121 * Markham Rd, Lae, Papua New Guinea