Superloop incident

Hagen Drive, Mount Hagen, Western Highlands, Papua New Guinea - Site Outage

Notice Resolved

Superloop experienced a notice incident on July 29, 2026 affecting Pacific Island Region (PNG Managed Wi-Fi), lasting 7h 15m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2026, 03:28 PM UTC
Resolved
Jul 29, 2026, 10:44 PM UTC
Duration
7h 15m
Detected by Pingoru
Jul 29, 2026, 03:28 PM UTC

Affected components

Pacific Island Region (PNG Managed Wi-Fi)

Update timeline

  1. investigating Jul 29, 2026, 03:28 PM UTC

    Network Operations is currently investigating a sitewide service interruption at Hagen Drive, Mount Hagen, Western Highlands, Papua New Guinea

  2. investigating Jul 29, 2026, 04:45 PM UTC

    Network Operations is currently investigating a Degraded Performance at {address | Example: 266-269 North Terrace Adelaide, SA 5000}

  3. resolved Jul 29, 2026, 10:44 PM UTC

    This incident has been resolved.