Superloop incident

411 Markham Rd, Lae Morobe Province, Papua New Guinea - Degraded Performance

Notice Resolved

Superloop experienced a notice incident on July 29, 2026 affecting Pacific Island Region (PNG Managed Wi-Fi), lasting 19h 24m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2026, 11:48 AM UTC
Resolved
Jul 30, 2026, 07:12 AM UTC
Duration
19h 24m
Detected by Pingoru
Jul 29, 2026, 11:48 AM UTC

Affected components

Pacific Island Region (PNG Managed Wi-Fi)

Update timeline

  1. investigating Jul 29, 2026, 11:48 AM UTC

    Network Operations is currently investigating a Degraded Performance at 411 Markham Rd, Lae Morobe Province, Papua New Guinea

  2. investigating Jul 29, 2026, 03:19 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 411 Markham Rd, Lae Morobe Province, Papua New Guinea

  3. monitoring Jul 29, 2026, 04:16 PM UTC

    We implemented a fix and are currently monitoring the result.