Superloop incident

Shop 11D Goodman Plaza Military Road East Lismore, NSW 2480 - Degraded Performance

Notice Resolved

Superloop experienced a notice incident on July 16, 2026 affecting Australia & New Zealand (NSW Managed Wi-Fi), lasting 21h 1m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 06:40 AM UTC
Resolved
Jul 17, 2026, 03:42 AM UTC
Duration
21h 1m
Detected by Pingoru
Jul 16, 2026, 06:40 AM UTC

Affected components

Australia & New Zealand (NSW Managed Wi-Fi)

Update timeline

  1. investigating Jul 16, 2026, 06:40 AM UTC

    Network Operations is currently investigating a Degraded Performance at Shop 11D Goodman Plaza Military Road East Lismore, NSW 2480

  2. identified Jul 16, 2026, 06:53 AM UTC

    We’ve identified that the issue is caused by a power outage which is temporarily affecting our site. Services are expected to return once power is restored

  3. resolved Jul 17, 2026, 03:42 AM UTC

    This incident has been resolved.