Superloop incident

380 William Street Melbourne, VIC 3000 - Degraded Performance

Notice Resolved

Superloop experienced a notice incident on July 12, 2026 affecting Australia & New Zealand (VIC Managed Wi-Fi), lasting 13h 12m. The incident has been resolved; the full update timeline is below.

Started
Jul 12, 2026, 10:19 PM UTC
Resolved
Jul 13, 2026, 11:31 AM UTC
Duration
13h 12m
Detected by Pingoru
Jul 12, 2026, 10:19 PM UTC

Affected components

Australia & New Zealand (VIC Managed Wi-Fi)

Update timeline

  1. investigating Jul 12, 2026, 10:19 PM UTC

    Network Operations is currently investigating a Degraded Performance at 380 William Street Melbourne, VIC 3000

  2. monitoring Jul 13, 2026, 05:49 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jul 13, 2026, 11:31 AM UTC

    This incident has been resolved.