Superloop incident

Shop 11D Goodman Plaza Military Road East Lismore, NSW 2480 - Degraded Performance

Notice Resolved

Superloop experienced a notice incident on July 9, 2026 affecting Australia & New Zealand (NSW Managed Wi-Fi), lasting 8h. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2026, 07:17 AM UTC
Resolved
Jul 09, 2026, 03:17 PM UTC
Duration
8h
Detected by Pingoru
Jul 09, 2026, 07:17 AM UTC

Affected components

Australia & New Zealand (NSW Managed Wi-Fi)

Update timeline

  1. investigating Jul 09, 2026, 07:17 AM UTC

    Network Operations is currently investigating a Degraded Performance at Shop 11D Goodman Plaza Military Road East Lismore, NSW 2480

  2. identified Jul 09, 2026, 07:26 AM UTC

    We’ve identified that the issue is caused by a power outage in one of the buildings, which is temporarily affecting our service. Services are expected to return to normal once power is restored.

  3. monitoring Jul 09, 2026, 09:42 AM UTC

    Power has been restored and the site is now back online. We are continuing to monitor the situation closely.

  4. resolved Jul 09, 2026, 03:17 PM UTC

    This incident has been resolved.