Superloop incident

Queens Rd, Nadi, Fiji - SC Outage- SC Outage

Notice Resolved

Superloop experienced a notice incident on July 6, 2026 affecting Core Systems (Help Desk System) and Australia & New Zealand (NSW Managed Wi-Fi) and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2026, 11:07 AM UTC
Resolved
Jul 07, 2026, 12:08 PM UTC
Duration
1d 1h
Detected by Pingoru
Jul 06, 2026, 11:07 AM UTC

Affected components

Core Systems (Help Desk System)Australia & New Zealand (NSW Managed Wi-Fi)Core Systems (Help Desk Phone System)Australia & New Zealand (ACT Managed Wi-Fi)Core Systems (Q2 Platform)Fibre-to-the-Premises (QLD FTTP)Pacific Island Region (PNG Managed Wi-Fi)Pacific Island Region (Fiji Managed Wi-Fi)Core Systems (Exosphere Platform)Australia & New Zealand (VIC Managed Wi-Fi)

Update timeline

  1. investigating Jul 06, 2026, 11:07 AM UTC

    Network Operations is currently investigating a sitewide service interruption at Queens Rd, Nadi, Fiji - SC Outage

  2. monitoring Jul 06, 2026, 09:49 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jul 07, 2026, 12:08 PM UTC

    This incident has been resolved.