Superloop incident

33 River Rd, Bundamba, QLD 4304 - Degraded Performance

Notice Resolved

Superloop experienced a notice incident on June 25, 2026 affecting Fibre-to-the-Premises (QLD FTTP) and Australia & New Zealand (QLD Managed Wi-Fi), lasting 6h 10m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2026, 11:03 PM UTC
Resolved
Jun 26, 2026, 05:14 AM UTC
Duration
6h 10m
Detected by Pingoru
Jun 25, 2026, 11:03 PM UTC

Affected components

Fibre-to-the-Premises (QLD FTTP)Australia & New Zealand (QLD Managed Wi-Fi)

Update timeline

  1. investigating Jun 25, 2026, 11:03 PM UTC

    Network Operations is currently investigating a Degraded Performance at 33 River Rd, Bundamba, QLD 4304

  2. identified Jun 25, 2026, 11:04 PM UTC

    Power has been tripped to the networking equipment and monitoring planned power outage in the area.

  3. monitoring Jun 26, 2026, 03:11 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jun 26, 2026, 05:14 AM UTC

    This incident has been resolved.