Superloop incident

Jacksons Parade, Kila Kila No. 1, National Capital District, Papua New Guinea - Degraded Performance

Notice Resolved

Superloop experienced a notice incident on May 19, 2026 affecting Pacific Island Region (PNG Managed Wi-Fi), lasting 6h 57m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 05:34 AM UTC
Resolved
May 19, 2026, 12:32 PM UTC
Duration
6h 57m
Detected by Pingoru
May 19, 2026, 05:34 AM UTC

Affected components

Pacific Island Region (PNG Managed Wi-Fi)

Update timeline

  1. investigating May 19, 2026, 05:34 AM UTC

    Network Operations is currently investigating a Degraded Performance at Jacksons Parade, Kila Kila No. 1, National Capital District, Papua New Guinea

  2. identified May 19, 2026, 05:40 AM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring May 19, 2026, 05:55 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved May 19, 2026, 12:32 PM UTC

    This incident has been resolved.