Superloop incident

67 Bulcock St Caloundra QLD 4551 - Degraded Performance

Notice Resolved

Superloop experienced a notice incident on May 13, 2026 affecting Australia & New Zealand (QLD Managed Wi-Fi), lasting 7d 23h. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 12:18 PM UTC
Resolved
May 21, 2026, 11:48 AM UTC
Duration
7d 23h
Detected by Pingoru
May 13, 2026, 12:18 PM UTC

Affected components

Australia & New Zealand (QLD Managed Wi-Fi)

Update timeline

  1. investigating May 13, 2026, 12:18 PM UTC

    Network Operations is currently investigating a Degraded Performance at 67 Bulcock St Caloundra QLD 4551

  2. investigating May 18, 2026, 11:30 PM UTC

    A technician visit has been scheduled.

  3. investigating May 19, 2026, 06:30 PM UTC

    A technician has arrived onsite.

  4. monitoring May 19, 2026, 09:10 PM UTC

    We implemented a fix and are currently monitoring the result.