Superloop incident

15 Thompsons Rd, Pokolbin NSW 2320 - SC Outage

Notice Ongoing

Superloop is currently experiencing a notice incident affecting Fibre-to-the-Premises (NSW FTTP), which began 2h ago. The vendor's full update timeline is below.

Started
May 10, 2026, 02:37 PM UTC
Resolved
Ongoing
Duration
● 1h 30m
Detected by Pingoru
May 10, 2026, 02:37 PM UTC

Affected components

Fibre-to-the-Premises (NSW FTTP)

Update timeline

  1. investigating May 10, 2026, 02:37 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 15 Thompsons Rd, Pokolbin NSW 2320

  2. monitoring May 10, 2026, 02:47 PM UTC

    We implemented a fix and are currently monitoring the result.