Superhuman incident

Elevated failure rates for AskAI, Auto Labels and Auto Summaries

Minor Resolved View vendor source →

Superhuman experienced a minor incident on June 10, 2025 affecting Superhuman, lasting 6h 50m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2025, 02:46 PM UTC
Resolved
Jun 10, 2025, 09:37 PM UTC
Duration
6h 50m
Detected by Pingoru
Jun 10, 2025, 02:46 PM UTC

Affected components

Superhuman

Update timeline

  1. identified Jun 10, 2025, 02:46 PM UTC

    We are currently investigating an issue affecting the AskAI, Auto Labels and Auto Summaries feature, resulting in an elevated rate of request failures. The root cause has been identified as an outage with a third-party service that AskAI depends on. We are actively working with the third-party provider to resolve the issue and will continue to monitor the situation closely. We will provide updates as soon as we have more information or when the issue is resolved. Thank you for your patience and understanding.

  2. monitoring Jun 10, 2025, 08:12 PM UTC

    We have implemented a fix for the issue impacting the features and are currently deploying it across our systems. We are actively monitoring performance to ensure full recovery. We will continue to provide further updates once the issue is fully resolved.

  3. resolved Jun 10, 2025, 09:37 PM UTC

    The incident has been resolved. All features are now operational again.