Superhuman incident

Elevated failure rates for Auto Labels and Auto Summaries

Minor Resolved View vendor source →

Superhuman experienced a minor incident on June 25, 2025 affecting Superhuman, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2025, 06:30 PM UTC
Resolved
Jun 25, 2025, 07:29 PM UTC
Duration
59m
Detected by Pingoru
Jun 25, 2025, 06:30 PM UTC

Affected components

Superhuman

Update timeline

  1. investigating Jun 25, 2025, 06:30 PM UTC

    We are currently investigating an issue affecting the Auto Labels and Auto Summaries feature, resulting in an elevated rate of request failures. The root cause has been identified as an outage with a third-party service. We are actively working with the third-party provider to resolve the issue and will continue to monitor the situation closely. We will provide updates as soon as we have more information or when the issue is resolved. Thank you for your patience and understanding.

  2. investigating Jun 25, 2025, 06:31 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 25, 2025, 07:29 PM UTC

    This incident has been resolved.