Superhuman incident

Gmail Outage

Major Resolved View vendor source →

Superhuman experienced a major incident on December 15, 2020 affecting Email sending and Google Apps Gmail, lasting 3h 24m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2020, 08:53 PM UTC
Resolved
Dec 16, 2020, 12:18 AM UTC
Duration
3h 24m
Detected by Pingoru
Dec 15, 2020, 08:53 PM UTC

Affected components

Email sendingGoogle Apps Gmail

Update timeline

  1. investigating Dec 15, 2020, 08:53 PM UTC

    A Gmail/G Suite outage is currently affecting some Superhuman customers. The outage is sending emails and emails sent to gmail accounts.

  2. investigating Dec 15, 2020, 08:56 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 15, 2020, 08:58 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Dec 15, 2020, 09:00 PM UTC

    We are at this point sure that the issue is on the Gmail receiving side, as emails sent from any email client to a gmail address are bouncing. We have raised the issue with Google, and will let you know when we know more

  5. resolved Dec 16, 2020, 12:18 AM UTC

    Google has resolved the relevant incident on their side. Emails are now sending successfully to gmail users again.