Superhuman experienced a critical incident on November 16, 2021 affecting Superhuman and Email sending, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 16, 2021, 05:54 PM UTC
We are currently investigating this issue.
- investigating Nov 16, 2021, 05:58 PM UTC
We are continuing to investigate this issue.
- investigating Nov 16, 2021, 06:03 PM UTC
Issues with our service provider appear to be clearing up. We are continuing to monitor the issue.
- investigating Nov 16, 2021, 06:25 PM UTC
Beginning at approx 9:46 am PST, an issue with one of our service providers caused an outage in multiple Superhuman features. During this outage: - some users were unable to load mail.superhuman.com. - all users were unable to send new emails. - most users were able to read and receive new emails. This issue began to clear up at 10:08 am PST. Between 10:08 am PST and ~10:22 am PST, users were able to read, send, schedule, and receive new emails, with some delays. As of ~10:22 am PST, Superhuman users are able to read, send, schedule, and receive new emails as usual. More information about the underlying outage is available here https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh. We are continuing to monitor the issue.
- monitoring Nov 16, 2021, 06:34 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 16, 2021, 06:48 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 16, 2021, 07:31 PM UTC
This incident has been resolved.