Superhuman incident

Backend slowness and disruptions

Minor Resolved View vendor source →

Superhuman experienced a minor incident on May 20, 2024 affecting Superhuman and Email sending, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2024, 10:41 PM UTC
Resolved
May 20, 2024, 11:37 PM UTC
Duration
56m
Detected by Pingoru
May 20, 2024, 10:41 PM UTC

Affected components

SuperhumanEmail sending

Update timeline

  1. investigating May 20, 2024, 10:41 PM UTC

    We are experiencing an issue with backend slowness and disruptions. Some percentage of API calls are failing and sends are delayed. We are investigating the issue and will continue to report our findings here.

  2. monitoring May 20, 2024, 10:58 PM UTC

    We have identified the issue and deployed a fix. The backend now appears stable and returning to normal. We are continuing to monitor to ensure we are fully stable. We will report here once we've confirmed we are fully stable.

  3. resolved May 20, 2024, 11:37 PM UTC

    This incident has been resolved. All delayed sends should now be processed and delivered. Any outliers will be contacted shortly.