Superhuman incident

Email sends are failing for some Gmail users

Minor Resolved View vendor source →

Superhuman experienced a minor incident on August 8, 2024 affecting Email sending and Google Apps Gmail, lasting 4h 9m. The incident has been resolved; the full update timeline is below.

Started
Aug 08, 2024, 08:34 PM UTC
Resolved
Aug 09, 2024, 12:43 AM UTC
Duration
4h 9m
Detected by Pingoru
Aug 08, 2024, 08:34 PM UTC

Affected components

Email sendingGoogle Apps Gmail

Update timeline

  1. investigating Aug 08, 2024, 08:34 PM UTC

    We're seeing a number of sends fail for some gmail users. We're investigating this issue and will continue to update here as we know more.

  2. investigating Aug 08, 2024, 08:49 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 08, 2024, 09:03 PM UTC

    Gmail has updated their status page to show degraded service to sending emails and saving drafts with attachments. This is likely related, but we'll continue to investigate to confirm, and update here as we know more.

  4. monitoring Aug 09, 2024, 12:00 AM UTC

    A fix has been implemented, and we are monitoring the results.

  5. resolved Aug 09, 2024, 12:43 AM UTC

    This incident has been resolved.