Superhuman incident

Slow response times for Ask AI and delay in indexing new messages

Major Resolved View vendor source →

Superhuman experienced a major incident on April 25, 2025 affecting Superhuman, lasting 1d 10h. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2025, 05:17 PM UTC
Resolved
Apr 27, 2025, 04:00 AM UTC
Duration
1d 10h
Detected by Pingoru
Apr 25, 2025, 05:17 PM UTC

Affected components

Superhuman

Update timeline

  1. investigating Apr 25, 2025, 05:17 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 25, 2025, 06:52 PM UTC

    We're continuing to investigate the root cause of slow queries.

  3. investigating Apr 26, 2025, 01:51 AM UTC

    We continue to investigate the issue. AskAI queries are still slower than expected, and may not reflect all data from today. We will be working on upgrading the underlying hardware over the weekend.

  4. monitoring Apr 26, 2025, 05:03 PM UTC

    Our service provider has added additional resources to the cluster, and the indexing backlog and performance should be largely back to normal.

  5. resolved Apr 27, 2025, 04:00 AM UTC

    This incident has been resolved.