Supercut had 5 outages in the last 2 years totaling 1h 27m of downtime — averaging 0.2 incidents per month.
There were 5 Supercut outages since September 3, 2025 totaling 1h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.
Video rendering is currently delayed in our pipeline resulting in delayed rendering.
The queue is back to normal. We are continuing to monitor and discussing the root cause. We sincerely apologize for the trouble caused, we know it's frustrating.
This incident has been resolved.
We are currently investigating this incident.
We implemented a fix and are currently monitoring the result.
This incident has been resolved.
Type: Incident Duration: 6 minutes Affected Components: Publishing Recordings Feb 27, 11:04:42 GMT+0 - Identified - We've identified the issue and are rolling out a fix. Feb 27, 11:10:25 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 32 minutes Affected Components: Publishing Recordings Feb 5, 21:09:32 GMT+0 - Resolved - This incident has been resolved. Feb 5, 20:37:36 GMT+0 - Identified - We've identified an issue in our pipeline affecting audio merging and transcriptions.
Type: Incident Duration: 51 minutes Affected Components: Publishing Recordings, Web Dashboard, API Sep 3, 15:03:00 GMT+0 - Investigating - We are currently investigating this incident. Sep 3, 15:37:00 GMT+0 - Resolved - This incident has been resolved. Sep 3, 15:55:55 GMT+0 - Postmortem - The recent service downtime was the result of a problematic migration that caused a lock-up in one of our AWS clusters. The issue was identified promptly, and corrective actions were taken to restore full system functionality. We are conducting a thorough review of our migration and deployment processes to prevent similar incidents in the future.