Sumo Logic incident

Problem with Tracing Collection in North America 1 (US1)

Minor Resolved View vendor source →

Sumo Logic experienced a minor incident on February 17, 2026 affecting Tracing Collection, lasting 12h 53m. The incident has been resolved; the full update timeline is below.

Started
Feb 17, 2026, 05:19 AM UTC
Resolved
Feb 17, 2026, 06:13 PM UTC
Duration
12h 53m
Detected by Pingoru
Feb 17, 2026, 05:19 AM UTC

Affected components

Tracing Collection

Update timeline

  1. investigating Mar 27, 2026, 06:55 AM UTC

    We are currently investigating reports of problems with Tracing Collection. The symptoms are: latency in processing and displaying tracing data. We will provide more information soon.

  2. identified Mar 27, 2026, 06:55 AM UTC

    We have identified the source of the issue affecting Tracing Collection. The symptoms are: latency in processing and displaying tracing data. We are working on a fix for the problem.

  3. monitoring Mar 27, 2026, 06:55 AM UTC

    We have implemented a fix for the issue affecting Tracing Collection. The symptoms are: latency in processing and displaying tracing data. We are currently monitoring the results.

  4. resolved Mar 27, 2026, 06:56 AM UTC

    We are no longer seeing issues with Tracing Collection and normal operation has been restored at this time.