Sumo Logic incident

Problem with Cloud Collection

Minor Resolved View vendor source →
Started
Feb 26, 2026, 12:45 PM UTC
Resolved
Feb 26, 2026, 06:28 PM UTC
Duration
5h 43m
Detected by Pingoru
Feb 26, 2026, 12:45 PM UTC

Affected components

Cloud CollectionCloud CollectionCloud CollectionCloud CollectionCloud CollectionCloud CollectionCloud CollectionCloud CollectionCloud CollectionCloud Collection

Update timeline

  1. investigating Mar 27, 2026, 10:19 AM UTC

    We are currently investigating reports of problems with Cloud Collection for cloudSyslog Source. The symptoms are: latency in retrieving data from cloud. We will provide more information soon.

  2. identified Mar 27, 2026, 10:19 AM UTC

    We have identified the source of the issue affecting Cloud Collection, which are resulting in latency, slowness, or delay in displaying data. We are working on a fix for the problem.

  3. monitoring Mar 27, 2026, 10:19 AM UTC

    We have implemented a fix for the issue affecting Cloud Collection, which are resulting in latency, slowness, or delay in displaying data. We are currently monitoring the results.

  4. resolved Mar 27, 2026, 10:20 AM UTC

    We are no longer seeing issues with Cloud Collection and normal operation has been restored at this time.

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