Sumo Logic incident
Problem with Cloud Collection in India (IN), North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), Korea (KR), and America Federal (FED)
Sumo Logic experienced a minor incident on February 26, 2026 affecting Cloud Collection and Cloud Collection and 1 more component, lasting 5h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 27, 2026, 10:19 AM UTC
We are currently investigating reports of problems with Cloud Collection for cloudSyslog Source. The symptoms are: latency in retrieving data from cloud. We will provide more information soon.
- identified Mar 27, 2026, 10:19 AM UTC
We have identified the source of the issue affecting Cloud Collection, which are resulting in latency, slowness, or delay in displaying data. We are working on a fix for the problem.
- monitoring Mar 27, 2026, 10:19 AM UTC
We have implemented a fix for the issue affecting Cloud Collection, which are resulting in latency, slowness, or delay in displaying data. We are currently monitoring the results.
- resolved Mar 27, 2026, 10:20 AM UTC
We are no longer seeing issues with Cloud Collection and normal operation has been restored at this time.